QHS Audit Results

 Windsor Housing, part of the Radian Group, has received a glowing audit from Quality Housing Services (QHS), a non-profit organisation recognised for its knowledge of service quality within the housing sector. 

As a member of QHS, Windsor receives twice yearly audits to ascertain the levels of service they are offering to residents. Windsor received an increased score in all of the areas inspected except Diversity which remained unchanged.

On this occasion the areas for inspection included: Maintenance, Rent Collection and Payments, Complaints Handling, Estate Management, Reception and Diversity. The individual scores are below with the results from the previous audit in brackets.

The scores were:

Maintenance                              76%                (69%)

Rent Collection & Payments       89%                (87%)

Complaints Handling                  87%                (75%)

Estate Management inc. ASB     82%                (73%)

Diversity                                    87%                (87%)

Windsor’s overall average achievement was 85%, which puts them amongst the best performing housing associations audited. The vast majority of areas inspected were not only well above the QHS Certification Target, but also above the Enhanced Certification Target.         

Chris Scott, Assistant Director, Windsor Housing said “It is fantastic news that the QHS, a leading independent organisation, reports that Windsor is doing well across the board and is getting even better.”