Emergency Repairs

If you have an emergency repair outside office hours, please phone our emergency out-of-hours service on the number below. We will need access to the property to deal with the emergency within our published Customer Charter timescales (four hours critical or 24 hours emergency). 

An emergency is something that could cause danger to a person's health and safety or serious damage to property. The type of work undertaken includes severe roof leaks, burst pipes, blocked drains, complete failure of heating and hot water during winter months.

Emergency call-out contractors will make the fault safe with a temporary repair until full and proper repairs can be done during normal working hours. 

Please note: If you call out one of our contractors for a repair that is not an emergency, you will be charged all costs involved. Work undertaken outside normal working hours will be charged at a higher rate.

Emergency repairs can be reported on 0300 123 1567 during office hours.

If you have an emergency outside of the office hours above, please ring 0800 783 8937 to contact our emergency repairs service.

Should you have a gas leak please ring the National Gas Helpline on 0800 111 999.