- About Us
- Care & Support
- Your Home
- Looking For A Home
- News & Events
- Working With Us
To avoid immediate danger to you or the property e.g., structural wall damaged or insecure ceiling or water in contact with electrics
To avoid potential further damage to the property and inconvenience to you, e.g. complete failure of heating and hot water during winter months, failure of lighting or electrical sockets, burst pipes, major leaks, ceiling collapse.
Repairs that affect your comfort or convenience, e.g. immersion heaters not working (when another form of water heating is available), loss of heating in one or two rooms, minor water leaks, faulty electrical switches or sockets.
Repairs that could normally wait but where the resident is vulnerable and a routine repair of 31 days would be unreasonable, e.g. less urgent but cannot wait 31 days (i.e. minor repairs affecting your comfort or convenience).
Repairs that can generally wait, with only slight inconvenience to the resident, e.g. minor problems with toilets, baths, sinks, doors or windows sticking, plaster repairs, brickwork and other non-urgent internal and external repairs.
Generally these are programmed repairs planned in advance which we will confirm with you before going ahead e.g. replacement kitchens, bathrooms, boilers, doors.