We hope you enjoy living in your home and in your neighbourhood - our Resident Handbook aims to provide you with all the information you need to help you with this. It is split into four separate booklets, and you can open these below, either as a traditional PDF or as flip PDF where you see it more like a book and you can turn the pages.
Our handbook should contain everything you need to know about living with us but if we've missed anything or you would like more detail please do get in touch with our Customer Services team on 0300 123 1567
Click here for Background Information booklet [flip PDF]
OR click here for traditional PDF (Size: 2.54 Mb)
Click here for Get Involved booklet [flip PDF]
OR click here for traditional PDF (Size: 1.48 Mb)
Click here for Tenancy & Rent booklet [flip PDF]
OR click here for traditional PDF (Size: 1.08 Mb)
Click here for Repairs & Maintenance booklet [flip PDF]
OR click here for traditional PDF (Size: 1.90 Mb)