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If you notice something wrong with your home you can report it to us in various ways. Please make sure you are aware of your repairs responsibilities before reporting a repair (see left hand navigation).
We advise you not to report new repairs or other queries to the contractors as they may forget to pass the information on to us.
*Calls will cost no more than a call to 01 and 02 numbers and are included in any discount and free call packages.
We can offer the following time slots for repairs:
Click here to view information in our Guide to Repairs Reporting
Please make sure you are aware of what is an emergency repair before reporting it. Click here for information
Emergency repairs can be reported on 0300 123 1567 during office hours.
If you have an emergency outside of the office hours above, please ring 0800 783 8937 to contact our emergency repairs service.
Should you have a gas leak please ring the National Gas Helpline on 0800 111 999.