Problems paying your rent?

We understand that from time to time anyone can have problems paying the rent and we want to help in any way we can when things get tough.  At the same time, we depend on the income we receive from you to provide a full range of high-quality services to all our customers. 

We need to take a 'firm but fair' approach if you fall behind with your rent.  We must, and will, recover any money owed to us but we will also take account of your specific needs and situation, offering appropriate support where circumstances are affecting your ability to pay. Ultimately, we do not want to repossess properties or evict our tenants, and we will do all that we can to make sure that this is a last resort. 

We have a dedicated team in place to help and advise you on any aspect of managing your rent account. They are also here to offer any help they can so that you don't need to get into difficulties if an unexpected event occurs which may mean you could end up in arrears.

If you have having difficulties paying your rent it is important that you contact us straight away. Please ring us on 0300 123 1567.