We want our mission statement - 'Radian - where people flourish' to be true for everyone within Radian and everyone whom Radian touches. We are people-focussed because we are a people business.

Complaints and comments

Making a comment or registering a complaint

Your comments are important to us. If you are unhappy with a service we provide, we want to know so we can put things right. If you have a suggestion on how we can improve a service, we would appreciate hearing from you. Please do get in touch with us.

Speaking to someone in person
If you want to speak to someone in person first, contact our Customer Services team on 0300 123 1567 or other staff that you have contact with. Every effort will be made to resolve the complaint immediately by the member of staff you speak to first rather than having to progress through the more formal complaints process.

To find out more about our formal complaints process please see How to make a complaint.

You can register a comment or complaint by:

using the form below
telephoning 0300 123 1567
email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
writing to us at Collins House, Bishopstoke Road, Eastleigh, Hants, SO50 6AD

When you make your complaint, please tell us the facts and say what you want us to do to solve the problem.

Complaints about anti-social behaviour will be dealt with in line with our anti-social behaviour policy. Please click here to log a complaint about anti-social behaviour.

Please use the form below if you: