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Making a comment, compliment or registering a complaint
Your comments are important to us. If you are unhappy with a service we provide, we want to know so we can put things right. If you have a suggestion on how we can improve a service or want to tell us about something we've done well, we would appreciate hearing from you. Please do get in touch with us.
Speaking to someone in person
If you want to speak to someone in person first, contact our Customer Services team on 0300 123 1 567 or other staff that you have contact with. Every effort will be made to resolve the complaint immediately by the member of staff you speak to first rather than having to progress through the more formal complaints process.
Our complaints procedure has changed from 1 April 2013. To find out more about our formal complaints process please see How to make a complaint.
You can register a comment, compliment or complaint by:
When you make your complaint, please tell us the facts and say what you want us to do to solve the problem.
Complaints about anti-social behaviour will be dealt with in line with our anti-social behaviour policy. Please click here to log a complaint about anti-social behaviour.
Please use the form below if you: