We want our mission statement - 'Radian - where people flourish' to be true for everyone within Radian and everyone whom Radian touches. We are people-focussed because we are a people business.

Complaints, compliments and comments

Making a comment, compliment or registering a complaint

Your comments are important to us. If you are unhappy with a service we provide, we want to know so we can put things right. If you have a suggestion on how we can improve a service or want to tell us about something we've done well, we would appreciate hearing from you. Please do get in touch with us.

Speaking to someone in person
If you want to speak to someone in person first, contact our Customer Services team on 0300 123 1 567 or other staff that you have contact with. Every effort will be made to resolve the complaint immediately by the member of staff you speak to first rather than having to progress through the more formal complaints process.

Our complaints procedure has changed from 1 April 2013. To find out more about our formal complaints process please see How to make a complaint.

You can register a comment, compliment or complaint by:

  • using the form below
  • telephoning 0300 123 1 567
  • email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • writing to us at Collins House, Bishopstoke Road, Eastleigh, Hants, SO50 6AD

When you make your complaint, please tell us the facts and say what you want us to do to solve the problem.

Complaints about anti-social behaviour will be dealt with in line with our anti-social behaviour policy. Please click here to log a complaint about anti-social behaviour.

Please use the form below if you:

  • would like to comment on Radian’s service or operations without registering a formal complaint
  • want to register a formal complaint
  • want to register a compliment

Complaints, compliments and comments form

  1. Note: Questions marked by * must be completed
  2. Name(*)
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  3. Address(*)
    Invalid Input
  4. Post Code
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  5. Telephone No. (Daytime)(*)
    Invalid Input
  6. Email(*)
    Invalid Input
  7. Do you want to make a comment, compliment or complaint?(*)
    Invalid Input
  8. Please tell us about your comment, compliment or complaint(*)
    Invalid Input
  9. What do you think we should do to put things right?
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  10. Invalid Input
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