Support from an Independent Living Officer
If your scheme has a scheme manager, they will call you each day to check that you are okay. They will also offer support but will not interfere in your daily life. During their working hours, your scheme manager can offer support in many areas should you want it including:
- Helping you gain access to other services, such as Social Services for home care, meals on wheels or special household aids
- Offering support to become part of the community or accessing local community organisations
- Helping you with the safety and security of your home as well as maintaining scheme health and safety
- Supporting you to establish your personal safety and security
- Regularly checking that your community alarms (pull-cords) are working
- Providing general advice when required
- Helping you establish social contacts and activities
Scheme managers respond to emergency alarm pull cord calls when on duty and on site. When not on duty or off site, our emergency alarm monitoring team answers calls and takes appropriate action so there is someone to respond 24 hours a day seven days a week.
Scheme managers do not provide a nursing service but will call in necessary services if required. Your scheme manager is not a substitute for the care and attention of relatives and friends, particularly at times of prolonged illness. Although our sheltered schemes do not reduce your relatives’ family responsibilities, it does give you and your family the reassurance that the scheme manager is available to help in an emergency.
