We aim to maintain a high standard of service and our performance is regularly monitored by our customers, our board, our management team, and our regulator, the Tenants Services Authority.
Below is key performance information. On the left hand navigation you can view local performance by area, view our service standards and also check how we are performing against other landlords.
Download PDF 2012/13 Outcomes Report (Quarter 4) as a PDF (Size: 1.13Mb)
Download PDF Our performance from October to December (Quarter 3) as a PDF (Size: 1.Mb)
Annual review 2011 - 2012
You can view our annual review by visiting www.radian.co.uk/success
2011 - 2012
Click here to download the latest Annual Report to residents
2010/11
Download PDF Click here to download a summary of our performance for the year ended March 2011
Information other organisations have published
The Tenant Services Authority publishes data it collects from landlords at www.tenantservicesauthority.org/server/show/nav.00i004002002.
The Audit Commission publishes reports about organisations it has inspected, including those that originally joined to form Radian.
For more information about our performance, please contact the Business Excellence team via our customer service centre on 0300 123 1567 or by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it