The Thames Panel
As well as helping improve services you receive, the Thames Area Panel is an important voice on many aspects of local housing and community priorities, including improvements to housing stock, development of new homes and issues of design and adaptability. The majority of members on each Panel are residents. Their focus is on scrutiny of Radian's local service delivery.
If you would like to contact the Panel please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Panel Priorities, Local Offers & Service Commitments
Our Customer Charter document includes service commitments, 'local offers' and priorities for the Panel over the next year. Please click here to view the Customer Charter. This document includes a number of specific priorities the Panel are focusing on (outlined below).
- Thames aims to improve communication with customers and create a special section of the website for promoting their events and getting customer feedback.
- Thames want to improve satisfaction with the repairs service so that it is as good as the top 25% of similar housing organisations.
- Thames has recognised that residents are concerned about noise nuisance. To help tackle it, the Panel will get funding to set up a service to monitor the problem.
Would you like to get the resident-led Area Panel e-zine every other month by email?
The e-zine will cover what your resident led Panel are doing in your area. To receive it, simply send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .Please type e-zine in the subject line and just add your name and address in the body of the email.
Go on! It will only take a minute! You can unsubscribe at any time and we promise we won’t flood you with emails or pass your email address to anyone. In fact it’s covered by our Data Protection Policy.
Action/decisions tracker
Below is an overview of actions to date resulting from meetings.
Thames Action Tracker (PDF 26Kb)
Agendas & Minutes of Thames Area Panel Meetings
The best bits
If you missed the meeting or you just want to know what was discussed, you can watch the highlights from the Thames Area Panel meeting held on 6 July 2011.
Local Area and Radian Performance
Please click the links below to view local and group performance
Thames Area Performance Radian Performance
Role of Panel
The Area Panel have 'Terms of Reference' which defines their role and a 'Code of Conduct' which they adhere to.
Area Panel Terms of Reference (PDF 47Kb)
Panel members are also bound by some of Radian's other policies - click here to see a selection of these.
Get more information or become an Area Panel member….
If you would like more information about our Area Panel or are interested in joining we would like to hear from you. Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Below is our recruitment pack.
