Customer leaflets
Customer Charter Plus 2012-2013 [Adobe Acrobat PDF 1.16MB]. The charter lays out the service standards you can expect from us.
Data Protection leaflet [Adobe Acrobat PDF 520.12KB]. This leaflet explains what we use your personal information for and how we look after it.
Putting Things Right! Your Guide to Complaints [Adobe Acrobat PDF 1.9MB]. A summary of our complaints procedure and how you can make a complaint.
Anti-social behaviour - tackling it together! [Adobe Acrobat PDF]. Advice on what to do if you are experiencing anti-social behaviour.
Anti-social behaviour: Going to court as a witness (Size: 428 Kb)
How your evidence helps us in anti-social behaviour cases (Size: 444 Kb)
Your Right to Compensation [Adobe Acrobat PDF]. Your right to compensation if we do not carry out repairs we are responsible for.
A Charter for Housing Association Applicants & Residents [Adobe Acrobat PDF]. Are you getting the service you should be from us! Produced by the Tenant Services Authority (formally Housing Corporation). TSA website www.tenantservicesauthority.org
Councillor's Guide to Housing Associations (South East) [Adobe Acrobat PDF]
Councillor's Guide to Housing Associations (South West) [Adobe Acrobat PDF]. How housing associations and local authorities are working together to transform neighbourhoods. Produced by the National Housing Federation. For more information visit www.housing.org.uk.
Home Office - Home Security Guide [Adobe Acrobat PDF]. Home security is the best way to reduce your chances of being burgled. A lot of burglaries are spur of the moment, carried out by opportunist thieves who don’t even have to use force - find out what you can do to protect your home.
We need your help!
Menu of Involvement - [Adobe Acrobat PDF - 2.67 MB] - We need your help to make a difference to the services you and the people in your neighbourhood receive. This leaflet explains some of the ways you can get involved as a tenant, leaseholder or homeowner. From mystery shopping and surveys to texting and inspecting, we need you to get involved and tell us what you think. Check out the leaflet and let us know if you're interested! Find out more information and get in touch here!
