pdf Customer Charter Plus 2012-2013 [Adobe Acrobat PDF 1.16MB]. The charter lays out the service standards you can expect from us.
pdf Data Protection leaflet [Adobe Acrobat PDF 520.12KB]. This leaflet explains what we use your personal information for and how we look after it.
pdf Putting Things Right! Your Guide to Complaints [Adobe Acrobat PDF 1.9MB]. A summary of our complaints procedure and how you can make a complaint.
pdf Anti-social behaviour - tackling it together! [Adobe Acrobat PDF]. Advice on what to do if you are experiencing anti-social behaviour.
pdf Anti-social behaviour: Going to court as a witness (Size: 428 Kb)
pdf How your evidence helps us in anti-social behaviour cases (Size: 444 Kb)
pdf Your Right to Compensation [Adobe Acrobat PDF]. Your right to compensation if we do not carry out repairs we are responsible for.
pdf A Charter for Housing Association Applicants & Residents [Adobe Acrobat PDF]. Are you getting the service you should be from us! Produced by the Tenant Services Authority (formally Housing Corporation). TSA website www.tenantservicesauthority.org
[Adobe Acrobat PDF]
www.housing.org.uk.
Home Office - Home Security Guide [Adobe Acrobat PDF]. Home security is the best way to reduce your chances of being burgled. A lot of burglaries are spur of the moment, carried out by opportunist thieves who don’t even have to use force - find out what you can do to protect your home.
Menu of Involvement - [Adobe Acrobat PDF - 2.67 MB] - We need your help to make a difference to the services you and the people in your neighbourhood receive. This leaflet explains some of the ways you can get involved as a tenant, leaseholder or homeowner. From mystery shopping and surveys to texting and inspecting, we need you to get involved and tell us what you think. Check out the leaflet and let us know if you're interested! Find out more information and get in touch here!