About Radian Direct
Welcome to our Radian Direct page!
We will update you regularly with information about us and how we're performing...
Customers are contacting us in lots of different ways and the web is becoming more and more popular. You can contact us by phone but also by text, e-mail, facebook, web links.
We are planning to introduce web chat soon and also an automated payment line so you can call in to pay rent when we are closed. Although you can already do this online.
Area Panel members enjoy their visit to Radian Direct - We recently had the opportunity to showcase Radian Direct to some of our Area Panel members when they came and spent a day with us. This gave them an insight into how our customer service team work and they actually sat with an Advisor whilst they took calls from our customers.
All of the visitors where very impressed saying that they had no idea how many different type of enquiries our team can deal with.
Radian Direct have taken on several staff through A4e's programme to help people find work. We have been very successful in developing several of these young people and 3 of them are now employed permanently by Radian.
We also support apprentiship schemes on our Reception desks across our 3 main sites.
We had our 1000th customer register on My Radian showing that our customers want to use online services.
We are developing My Radain further, it now has useful links and soon you will be able to track your repair.
With call volumes having increased over the last year the Board agreed for Radian Direct to recruit some additional staff to answer your calls. These 5 new staff have started and been trained and are now valuable members of our team answering your enquiries.
On the first day back after Easter we always experience high call volumes. We did open at 8.00am on 2 April to help with the volume but we answered 1300 on the first day back this year. We apologise to anyone that has not been able to get through , it will be quieter on other days.
February / March 2013
The rent increase letters were sent out and were much clearer for you this year. We tried to keep them to the point and all letters were sent to you with one months notice of the increase.
Our Officers are contacting any customers that we think will be affected by the Welfare Reform changes, if you think you are affected please contact us and one of our specilaist Officers will provide whatever help they can.
Happy New Year to you all!
An exciting start to the year sees "My Radian" go live giving you access to your rent statement.
Register from here to access your own statement.
Radian Direct have been working hard to continously improve services and after having an independant assessment are proud to announce that we have acheived Customer Service Excellence accreditation. This is a government benchmark awarded by the Cabinet Office.
Customers told us that they wanted to talk to us earlier in the day. Radian Direct has actually been open at 8.30am for a while now and we have now started publicising this.
We are looking at other ways you can access our services. We now have a facebook page and we are working on giving you a personalised web page where you can view your rent statement. Once it is available you will see a new link on the web page. Watch this space!
We have been visiting other Housing Associations to see how we compare and what we can learn from each other. A recent benchmarking report shows Radian Direct as excellent value for money.