Customer Charter Plus - Survey

Our 'Customer Charter Plus' document describes the minimum standards of all services that you should expect from us when visiting our offices, speaking to us on the telephone or responding to your correspondance with us. It also refers to our standards of behaviour related to equality and diversity, to our standards for repairs and maintenance, and much more.

We sent copies of the Charter to every household last Autumn and put copies in the reception areas of our offices as well as publishing it on our websites.

The Customer Charter Plus was developed by residents and now that everyone has hopefully had a chance to read it, we'd like to know what you think of it.

We hope that you have read yours and would ask you to take a few minutes to click through  to complete our Customer Charter Survey.