Instagram twitter facebook in YT rss
0300 123 1 567

About Radian Support

Your life, your choice, your way

Radian Support is a not-for-profit organisation dedicated to supporting adults in Southern and Central England with individual needs, such as learning disabilities, autism, mental health and other related needs, to lead fulfilling and independent lives.

Part of the larger Radian Group, we are large enough to offer value for money, but small enough to retain a personal and flexible service.

Quality is at the heart of our business and Radian Support has a reputation for high quality. All our activity is underpinned by a robust continuous improvement plan incorporating people's views.  Our services offer peace of mind for individuals, commissioners, relatives, families and carers alike. 

Renowned for its staff expertise and people focus, and with strong embedded values, Radian Support can deliver the most complex, individual support services.This is why Radian Support has 'preferred provider' status with many Social Services departments, and takes an active part in Support and Care strategy across the Southern and Central regions.

Our values are:

  • Choice
  • Opportunity
  • Trust

Click here for our Carers Charter 

Registered office: Radian Support Ltd, Parkside House, 33-39 Sheet Street, Windsor, Berkshire, SL4 1BY

Registered Society No. 27209R


 High res Stonewall logo in blackMembership-Logo Founder-Subscriber LSTelecare Services AssociationBritish Institute of Learning Disabilities Member logoSocial Care Commitment Logo


Radian Support's Management

Senior Management

Photo of Gina Small, Director of Radian SupportGina Small, Director of Radian Support

Gina has been working in health and social care for the past 30 years, starting as a nurse in her native Glasgow, before moving south in 1986 and working across a range of services in both an operational and commissioning role.  She has always had a passion in developing projects and services which recognise the rights and needs of people with disabilities and which seek to make a real, positive difference in their lives.

Tel:  01753 747358          


Photo of Jason Gregory, Head of Development and PerformanceJason Gregory, Head of Development and Performance

Jason joined us in May 2012 as Interim Regional Manager and is really excited about the opportunities to develop our services, particularly our care attendant schemes (CAS) and making our telecare offer an integral part of our care service.

His responsibilities include strategic leadership of our Hampshire services – CAS Petersfield, Portsmouth Supported Living, Lifelink and our new Winchester Extra Care Service, as well as CAS Berkshire.

A relatively recent convert to the social care world, Jason's background is mainly commercial beginning his working life as an investment banker and subsequently spending several years in retail operations for organisations such as Pizza Hut and JD Wetherspoons.

There came a point in his life when pizza – although very tasty - just wasn't enough so he joined Turning Point as Regional Manager for learning disabilities services and was Assistant Director for Substance Misuse and Young People's services.

Jason loves working in social care, and feels privileged to come to work and contribute to providing quality services for the people we support.

Tel: 01753 747368


Joanne AxtonJo Axton, Head of Operations

Jo joined Radian in July 2015 as an interim Locality Manager supporting managers and services in the Maidenhead area, but was happy to be appointed Head of Operations in November 2015.

Jo’s Career was set on a path of accounts and figures before a big change of direction and taking the role as a support worker in a children’s service for complex needs and challenging behaviour. Within the company Jo gained a lot of experience and developed herself through the ranks to LAC homes manager. Jo then decided that her passion was to ensure the delivery of excellent support to develop individuals independence, there she went on the work for adult provider’s and trouble shooting CQC failures, supporting business changes and structure to ensure the best delivery of support possible.

Prior to working for Radian Support, Jo was solely responsible for a small care company within a letting company that required structure changes, mentoring and management and improved cash income turnover by 150%.

Jo has vast experience in Business development in the care and support industry, clinical delivery to specialist services and compliance and has a real passion to be the best she can be.

Tel: 01753 747368



Where we have Registered and Supported Services

We have Registered and Supported Living services in the Berkshire and Buckinghamshire areas.

What is Registered Care and Supported Living?


Registered Care: This is when a person lives in a Registered Care Home which is run and managed by a care provider, they are responsible for all aspects of the person's daily needs and well-being. If care is provided together with accommodation then it is a Registered Care Home.

Supported Living: This enables adults with disabilities to live in their own home with the help they need to be independent. The care and support provider is often a seperate organisation to the landlord. 


Please click the links below for information on our services or contact us direct by ringing 0300 123 1567 or by emailing


Buckinghamshire Supported Living Buckinghamshire Registered Care
House icon The Crossings House icon Oakmead
House icon The Roses House icon The Old Forge
House icon The Trees House icon Saxby
House icon Hill View House icon Drayton Road
House icon Verney Road
House icon West Wycombe Road  



Berkshire Supported Living Berkshire Registered Care
House icon Arch House House icon Mokattam
House icon Ariadni  
House icon Aysgarth  
House icon Calcott  
House icon Cambridge Road  
House icon College Road 223  
House icon College Road 234  
Flats icon Garrick House  
House icon Lily Hill  
House icon Meadow Way  
House icon Oaktree Corner  
House icon Pennyfields  
House icon Pollardrow  
House icon 8 Portman (information coming soon)  
House icon 9 Portman (information coming soon)  
House icon Sherwood Road  
House icon Queenswood Road  


Buckinghamshire 24 hour live in support
House icon Meredith Drive
House icon Sun Cresent
House icon Anson Close (information coming soon)
House icon Torridge Road
House icon Phoebes Orchard







Personal budgets

Your Life, Your Choice, Your Way

Jump to...

How do I get a Personal Budget?
What can I use my Personal Budget for?
Getting an Personal Budget: the Seven Steps
Will a Personal Budget affect my benefits?
My money, my way
Direct Payments

If you would like to contact us to
discuss any of the information
about Personal Budgets,
please click the button below:
Click to Contact Radian Support

How to get support from Radian Support

You can choose to ask for a personal budget to pay for the services that Radian Support can provide for you, this is a sum of money allocated to you as a result of an assessment of your needs. The amount of money you are awarded is based on the 'eligible needs' you have at that time. Eligible needs are those which the local council's policy says it has a duty to support you with. A personal budget gives you control over how your support is provided and your support plan is developed.

Radian Support will make sure that the route to getting support is about you and helping you achieve the outcome you want.

We're always happy to speak to you about what we can offer.

How do I get a personal budget?

You should ask the local authority to carry out a needs assessment which will determine your needs and from this you are given an 'indicative budget' (an estimated budget) so that you can develop a support plan, with help from others as necessary, based around what matters to you and what works for you. A personal budget gives you choice and control over how your care and support is delivered and by whom.

Radian Support can offer you advice and support in requesting a needs assessment if you wish us to.

In general, the process works as follows:

  • You have a needs assessment to establish which needs you have that can be supported ('eligible needs')
  • You are allocated an 'indicative budget' (estimated budget)
  • You develop a 'support' or 'care' plan for using the indicative budget to meet your eligible needs.
  • You submit your plan for approval to your local authority
  • You revise your plan if necessary.
  • Once your plan is approved, you will be told the final amount of your Personal Budget and can make the necessary arrangements to get the support you have chosen.
  • You will be asked to attend a review of your plan and the amount of your Personal Budget on a regular basis (this generally varies between 3 and 12 month intervals, depending on circumstances)

What can I use my Personal Budget for?

You can use a Personal Budget in a variety of ways, but what you use it for must be directly related to meeting your ‘eligible needs’ for social care.

Some of the ways in which people have chosen to use their Personal Budgets are:

  • Getting help to live independently
  • Employing a personal assistant
  • Getting help with cooking, shopping and cleaning
  • Having short breaks or a holiday
  • Leisure activities, e.g. an art class or a walking group
  • Having driving lessons
  • Buying specialist or computer equipment to make life easier
  • Buying membership of a gym or sports club
  • Finding a job or learning new skills

A Personal Budget cannot be used:

  • For anything that is not directly related to meeting your eligible social care needs
  • For things which the local council has prohibited. These vary, but generally include gambling, debt repayment, alcohol and tobacco, anything which is illegal, and anything which will cause harm to yourself or other people
  • To meet needs in ways which are solely the responsibility of the NHS, such as the provision of medication.

Getting a Personal Budget: the Seven Steps

There are seven steps to you being in control of your support and this may change a little bit depending on the local council where you live.

1. Working out what you need

  • A self assessment form is filled out so the local council can understand the effect your disability has on your life.
  • You may also need to fill out a financial assessment questionnaire

2. How much money will I get?

  • The local council will work out how much the Individual Budget you will get is likely to be

3. Planning my support

  • You create your own plan of what you need and want, you can get help from other people if you want

4. Agreeing my plan

  • If the local council is funding you, then you will need to agree the plan and how much it will cost with them
  • Once this is done, the you will get your own budget

5. You Life, Your Choice, Your Way

  • You can decide how much you want to look after your own budget or if you would like help to manage it from someone else or another organisation, like Radian Support.

6. Arranging my support

  • You spend your budget on what you need and want, we can help you to find the support you want, where and when you need it.

7. Making sure it’s going well

Will a Personal Budget affect my benefits?

No, a Personal Budget is money for social care or support. It is different from the money you may get in your benefits, and is not counted as income for benefit or tax purposes.

However, it is very important to be aware that income from certain benefits may be taken into account when assessing your financial contribution towards the costs of your social care support (also referred to as 'charging' for social care). So, while your benefits are not affected, the fact that you receive certain benefits may mean you have to pay more towards your social care.

My money, my way

You can choose to take your personal budget as either:

A Direct Payment: which is where the council gives you the money and you get to spend it your way.

An Individual Service Fund: which is for when you don’t want to manage your money yourself – so you can ask the council to pay it to an organisation like Radian Support. Radian Support will then pay the people and services you tell us to.

You don’t have to take responsibility for your Personal Budget if you don’t want to. Radian Support can help you to manage it if that is what you want.

Direct Payments

Direct payments are a cash payment given to you by your local authority social services department when you need community care services or carers' services.

You must have been assessed as needing services to receive a direct payment. The payment must be used to purchase the services that you have been assessed as needing.

Who can get direct payments?

  • Direct payments are available to carers and disabled people over the age of 16 who have been assessed as needing services. Any person who receives direct payments must be willing and able to manage them (alone or with assistance).
  • Local authorities may directly arrange some services for a person as well as making direct payments to them.
  • People receiving direct payments can ask a carer or another person to manage them and to act as their agent. Day-to-day control of the money and the care package passes to the person who is best able to ensure that it is spent properly on the most appropriate services for the person.
  • People receiving direct payments have to account for how the money is spent. The local authority will tell the recipient what records it needs and what information it expects them to provide - for example, timesheets or receipts for services provided. This is because it has to make sure that the needs for which the direct payment is given are actually being met.

What can direct payments be used for?

A range of support services is available, and direct payments can be used to buy either all of the support that you have been assessed as needing, or just part of that support. Each person's needs are different, so it is important to discuss with the social worker what the direct payment will be spent on. The local authority must agree what the direct payment should be used for.

This information applies in England and Wales.

Radian Support provides a range of services for people using Direct Payments, including:

  • Advice and information
  • Employing a Personal Assistant(s)
  • Managed Accounts service
  • Payroll services

To find out more about how Radian Support can help you call us on 01753 747372 or email:


Driving Up Quality

Driving Up Quality logo

Radian Support's self assessment

A Code of best practice has been developed by the Driving Up Quality Alliance as a way of care providers pledging a commitment to those people being supported. As a provider of care to people with learning disabilities, Radian Support have signed up to the Code and provided a self assessment.

About the DUQ Code self assessment

The Driving Up Quality (DUQ) Code sets out 5 key areas that make a good organisation:

  1. Support is focused on the person
  2. The person is supported to have an ordinary and meaningful life
  3. Care and support focuses on people being happy and having a good quality of life
  4. A good culture is important to the organisation
  5. Managers and board members lead and run the organisation well

We have completed the self assessment - you can view our report here. You can also check our progress so far.

We also have an Easy Read version of the report - click here to see it.

You can find out more about Driving Up Quality, the Code and much more by visiting their website:


Support for people with learning disabilities

driving up quality logo

At Radian Support what we do is all about you. If you're looking for support we will spend time with you finding out what’s important and how we can support you to achieve the life you want.

Photograph of the Reading FC VisitWe will listen to you and those important to you to make sure that the way we support you, and the people who support you are right for you. We will carry on listening and responding to what you tell us so that the way we work with you continues to suit you as your needs or wishes change.

We can support you in many different ways. Just some of these are:

  • Home – personal care, meals, medication, money
  • Personal Development – communication, support with emotions or behaviour
  • Out and about – shopping, appointments, banking, travelling, staying safe
  • Leisure – sport and exercise, hobbies e.g. football matches, concerts, cinema, bowling
  • Voluntary work or employment
  • For a few hours a week or for 24 hours a day

We will agree your support with you in the way that works best for you. This could be directly with you, your family or advocates through your personal budget, independent living fund and direct payment. We can also agree your support directly with your family if they act as your appointee and support brokers. We can agree your support with your local authority.

Case studies to watch and download:

pdf Home for good - Anthony's story 

pdf Independence - Barry's story

Information sheets to download:

pdf  Supporting people with learning disabilities

pdf  Our approach to personalisation - your life, your choice, your way

pdf  Carers Charter: Delivering person-centred, responsive and flexible services

pdf  Voluntary Organisations Disability Group - Top Ten tips when choosing a support provider

Driving Up Quality (DUQ)

A Code of best practice has been developed by the Driving Up Quality Alliance as a way of care providers pledging a commitment to those people being supported. As a provider of care to people with learning disabilities, Radian Support have signed-up to the Code and provided a self-assessment. Click to find out more...

Useful links

We've created a list of handy links with the help of the Radian Disability Forum. The links cover many topics from travel to money, health to council more! Click here to visit the useful links.