Our team of dedicated Tenancy Sustainment Officers are here to help you through any tenancy related problems you may be having; or you may have a tenancy for the first time and are just not sure where to go from here. Our Officers aim to give you the information, advice and skills you need to live independently and maintain your tenancy. Among the many services we provide, we can advise and assist with:
- Budgeting and money management
- Benefit advice and help with forms
- Learning and developing essential life skills
- Sign posting to other agencies as appropriate
- Tenancy related advice including rent arrears and nuisance issues
To find out more, please download our Tenancy Sustainment Statement.
How to apply
The attached Tenancy Sustainment Leaflet provides more details of the Tenancy Sustainment Service and how to apply. Alternatively, you can call the Tenancy Sustainment Team on 0300 123 1 567.
What our customers say
"Having support has helped us as a family become closer and stronger. Without it we wouldn't be together and living where we are today. Our Tenancy Sustainment Officer helped us with money matters, work, moving and emotional problems and we thank her."
"The Tenancy Sustainment Service has been exceptionally helpful at a very difficult time. I feel I can contact my Tenancy Sustainment Officer anytime to speak about anything."
"I am 56 and I have been a Radian resident for the past 8 years. This is my first experience of a Housing Association, having fallen on hard times due to health issues, and I had no idea what to expect.
"My Tenancy Sustainment Officer went through my benefits and my debts with me. Having concluded that all my benefits were correct, she then directed me to the Money Advice people. They were very helpful and understanding, and put my mind at rest by making arrangements on my behalf with my creditors. My Tenancy Sustainment Officer was there to support me all the time and without her I would probably still be fretting over stuff that wasn't that difficult to sort in the end.
Please avail yourself of these free services as they can bring you great peace of mind with their help."
"Our Tenancy Sustainment Officer quickly worked through our paperwork to get a grasp on the extent of our debt problems. She carried out credit checks, contacted Payplan on our behalf and most importantly came up with a solution for us. I now feel like a weight has been lifted off my shoulders and I am hopeful that things will start to get easier soon. She was friendly and easy to talk to and definitely made a difficult process easier to go through."