Get help to keep your home warm this winter

To help with your heating bills, there are a number of different government schemes and discounts available to keep your home warm.


Warm Home Discount


Currently, only suppliers with more than 250,000 customers are legally obliged to offer the Warm Home Discount. These suppliers are: British Gas, Bulb Energy, Co-operative Energy, Economy Energy, EDF Energy, Eon, First Utility, Green Star Energy, Npower, OVO Energy, Scottish Power, Spark Energy, SSE, Utilita and Utility Warehouse.

However, The Government Department for Business, Energy and Industrial Strategy has announced that from winter 2019/20, energy suppliers with 200,000 or more customers must provide the £140 payment to those customers who are eligible.

You are eligible for the Warm Home Discount if you…

To apply for the Warm Home Discount, please visit:


Government winter fuel payment


The government makes winter fuel payments to help older people pay their heating bills.

If you are eligible and receive the state pension or another security benefit (not including Housing Benefit, Council Tax Reduction,  Child Benefit or Universal Credit), you usually get a winter fuel payment automatically.

If you’re eligible but do not get paid automatically, you should call the Winter Fuel Payment Helpline on 08459 15 15 15.

Lines are open from 8.30am to 4.30pm, Monday to Friday.

To see if you are eligible for winter fuel payments, please visit:


Cold weather payment


Cold weather payments are made to households that get qualifying benefits to help pay for extra heating costs during periods of very cold weather.

To qualify for a cold weather payment, the average temperate where you live must be recorded as, or forecast to be, 0°C or below for seven days in a row. If you are eligible, you will get £25 for each seven-day period between 1 November and 31 March.

To see if you are eligible for cold weather payments, please visit:


Free helpline for energy advice


If you’re struggling with your energy bills this winter and would benefit from some extra advice, The Environment Centre is very happy to answer your queries.

For more information, please call their free helpline on: 0800 804 8601 or email:


How to get your electric storage heater checked


If you are experiencing issues with your electric storage heater, please call our Customer Services Team on: 0300 123 1 567


Support with budgeting


If you would like some support with budgeting or to check whether you are receiving all entitled benefits or discounts, our Welfare and Benefits Officers and Tenancy Sustainment Officers can help.

Call 0300 123 1 567 or email to get in touch.