Since we launched our new look self-service customer portal My Radian in October 2018, over 4,000 customers have registered and are actively using this online service.
The latest My Radian is more user-friendly, easier to navigate and has the same modern look and feel as our website www.radian.co.uk. You can also access it from any device (tablet, mobile phone, desktop or laptop).
We will start adding more features to My Radian throughout 2019. Right now, once you’ve registered for the portal, you can view your details and statements and make payments. You can also view, print and download your digital gas certificate as we start to make them available online.
Soon you will be able to do things like:
• Ask for support from our Employment, Support and Training team (EST) using a simple online form
• Report anti-social behaviour (ASB) online, so we can respond quickly and efficiently
Prospective customers will also be able to complete a digital pre-tenancy assessment form in My Radian to help simplify the application process and move in more quickly.
We’re looking forward to offering you new ways to do more online with Radian and are keen to get lots more feedback from you as we go; we want to make sure these services work for our customers. Look out for updates on new features and improvements.
For more information, or to register for My Radian visit our website: www.radian.co.uk/myradian.