What does a Gas Servicing and Repairs Manager do?
As Gas Servicing and Repairs Manager, I manage the gas department for Radian Group; this includes gas repairs, servicing and boiler replacements for our customers.
I oversee a team of 48 people including Gas Work Schedulers, Gas Admin and Gas Service Managers.
What does a typical day look like for you?
Every day I face challenges – it’s the hustle and bustle of working in a repairs and maintenance department. My role as manager is to think outside the box and provide solutions to ensure we are doing our best to deliver high customer satisfaction.
My motivation every day is to achieve great results and provide a great experience for our customers. I strive on being 100% compliant, keeping our customers and housing stock safe. I am very competitive with myself, so I need to do better than I did yesterday. It also helps that I have a fantastic team that supports each other and shares the same vision.
How have you progressed in your career?
I have a Business degree and I’m about to become gas qualified. For the past year I have been doing my gas course at Eastleigh college which Radian Group has paid for.
I’ve worked in the housing industry since I left university, so I have a lot of knowledge in this sector. I have also developed a lot while at Radian Group.
I was Work Scheduler for three years until I was promoted into my current role. Since becoming a Gas Services and Repairs Manager, I have achieved a lot but also helped others to develop into managerial or other roles across the business.
I am a very ambitious person and I see myself going up the hierarchy. To progress in any job you need to work for an organisation that knows how to use your strengths and that allows you to get involved in other projects – something that Radian is really good at doing.
I’ve recently been shortlisted for the Women in Housing Awards under the Development and Maintenance category which is a really exciting moment for me in my career.
– Jasbir Sohal, Gas Servicing and Repairs Manager
Interested in a career at Radian Group? Check out our current vacancies now.