Coronavirus information

Wednesday 20 May 2020

An update on our services

In line with the latest government advice, we are planning to reintroduce more services starting from June 2020. The health and safety of our customers and our colleagues is our priority, but we understand how important it is to you that we resume our normal services as soon as we can whilst continuing to keep everyone safe and follow government advice.

 

Repairs

We are planning a phased approach to introduce routine repairs and maintenance again over the coming months.

As I’m sure you are aware, we had to cancel repairs that were scheduled due to lockdown (more than 8,000 were cancelled). We would like to thank you for your understanding and continued patience at this time and aim to clear the list of cancelled repairs first and as quickly as possible.

If you have had a repair cancelled or have logged a repair with us during lockdown, we aim to be contacting you from mid-June to let you know when and how you can reschedule your repair.

We will be prioritising repairs that are required to the outside homes and minimise the amount of time we spend in your home.

For everyone’s safety we will not enter the home of anyone who is self-isolating or shielding except where it is absolutely essential and for your immediate safety. When we do this, we will attend in full personal protective equipment and will ask you to move to another room in your home.

 

Lettings and mutual exchanges

At this time, we are still focusing on emergency lettings only. We are currently considering how we can reintroduce our full lettings service, whilst following government advice and putting the safety of our customers and our colleagues first. We will update you as soon as we can. We are also reviewing our procedures on mutual exchanges so we can reintroduce these safely alongside new lettings.

 

Housing management

We understand how important it is for you to speak to someone about your home or any support you may need, particularly at this time. Whilst we know it isn’t quite the same, for everyone’s safety we will continue to carry out as much support as possible over the phone or online. We plan to gradually reintroduce site visits and inspections, but these will be limited to only those that are absolutely necessary and where it is safe to do so.

 

Service charges

Since the UK went on lockdown, we have reduced the level of services we provide to follow government advice and for everyone’s safety. We are aware that a number of our customers pay a service charge to receive certain services from us and recently, these have not been running. At this stage we don’t know when we will be able to resume completely normal services.

We continue to follow government advice and will make a decision on service charges and get in touch once we have further clarity on the situation.

 

Gas safety

It is our statutory duty to carry out gas safety checks in your property. We are carrying out gas safety checks as normal and need customers to give us access when contacted by us to book in their gas safety check.

For everyone’s safety and in line with government advice, we will continue to attend with personal protective equipment and will ask you to move to another room in your home as we carry out the check. If you are self-isolating, we may wait until you have stopped self-isolating before we attend however will require access to your property as soon as possible to carry out the check.

 

Fire safety

When it comes to fire safety works, we are taking a risk-based approach to continue work where it is safe to do so. A lot of our work takes places in communal areas however we may need access to some properties. If we need access to your property, we will give you plenty of notice and take the necessary steps to keep you and our colleagues safe.

In line with the government’s advice we are looking at what further works we can start again over the coming months.

 

Building safety

We continue to maintain our legal requirements to maintain your home where it is safe to do so. Our additional safety measures are taken on a risk-based approach and we are currently considering how we can start further building safety works in line with government advice.

 

Additional support

Buddy Club

To combat isolation and loneliness, we’ve launched the Buddy Club which has been set up to provide regular companionship and emotional support through daily phone calls, to share your issues, access any help you need or to talk about your day.

Each call is completely confidential and is with a colleague who has been specifically trained on topics such as safeguarding, challenging conversations, self-care and resilience, support mechanisms and IT.

We don’t want these calls to be a one off as we know your needs may change, you could have different questions and just need someone to be there. So, during your first phone call we will ask if you want to sign up to the Buddy Club. We will then agree with you the best time to call and how often you would like to receive a call.

 

Finances and employment

We also know that the uncertainty around the coronavirus has had a huge impact on some of our customers’ finances, employment and access to support services. If you are struggling or have any concerns about your finances please get in touch, we are able to advise you on what benefits you may be entitled to, help you access these and can refer you to any further support should you need it.

We are continuing to offer employment support and delivery training online so please get in touch with us if you need help or advice. We are also offering home schooling resources if you need help with your kids at home or advice to school leavers digitally so visit the i2a Facebook page for more information.

Find information on:

Self-employment support

Training opportunities

Employment support

 Community facilities

We plan to reopen our community facilities soon, again where we are able to do so safely and following the government’s advice. As soon as these are up and running we will let you know.

Once again, I would like to thank you for your patience at this time, together we will begin to take the next steps towards running our services fully again whilst continuing to control the spread of the virus and keep everyone safe.

We aim to have a further update on our services at the end of May. If you have any questions or concerns at this time please refer to our FAQs in the first instance and contact us if you need some additional support.

Coronavirus Frequently Asked Questions

We are currently running a reduce set of services this includes essential lettings, voids work, grounds maintenance and critical care services. Critical care services include:

  • Gas servicing (under review)
  • Significant water leaks such as flooding of the property, ingress, burst pipes etc
  • Electrical outages including full loss of power to part of or a whole building
  • Gas leaks – If you smell gas contact National Grid Gas (Transco) immediately on 0800 111 999

For our most vulnerable customers, we may also be able to support with loss of hot water or loss of heating but these will be considered on a case by case basis, according to the risks.

We are still running our reduced service and are carrying out customer contact digitally or over the phone.

However, some vulnerable people haven’t got a safe place to go and are not only at risk in their own circumstances but are being put at risk of contracting the coronavirus or spreading it.

That’s why we are starting to carry out essential lettings and work on our empty properties to support these people have a safe place to go.

We also want our current properties to stay in good condition and to do this, and reduce the amount of work we will have to do when we come out of lockdown, we are starting to carry out some grounds maintenance too.

When we work, we will still follow social distancing rules and increase our cleaning of areas to keep you, our colleagues and the vulnerable customers who need us safe.

At this time, we are still focusing on emergency lettings only. We are currently considering how we can reintroduce our full lettings service, whilst following government advice and putting the safety of our customers and our colleagues first. We will update you as soon as we can.

We are still running our reduced, critical care service only and are carrying out customer contact digitally or over the phone.

However, some vulnerable people haven’t got a safe place to go and are not only at risk in their own circumstances but are being put at risk of contracting the coronavirus or spreading it. That’s why we are starting to carry out essential lettings and work on our empty properties to support these people have a safe place to go.

When we work, we will still follow social distancing rules and increase our cleaning of areas to keep you, our colleagues and the vulnerable customers who need us safe.

Your safety and the safety of our colleagues is our highest priority. We continue to follow the advice of the government, the NHS and Public Health England and are still running our reduced, critical care service only and are carrying out customer contact digitally or over the phone.

However, some vulnerable people haven’t got a safe place to go at the moment so we are starting to carry out essential lettings and work on our empty properties to support these people have a safe place to go.

When we work, we will still follow social distancing rules and increase our cleaning of areas to keep you, our colleagues and the vulnerable customers who need us safe.

If you have an emergency please contact us over the phone or online where we can assess the situation and provide advice and guidance.

We will carry out services in a way that is safe for you, your family and our colleagues. This will mean that colleagues will ask you a series of questions before we carry out any works, they will wear necessary PPE and may ask you to move to another room when work is being carried out.

We are still running our reduced service only and are carrying out customer contact digitally or over the phone.

However, some vulnerable people haven’t got a safe place to go and are not only at risk in their own circumstances but are being put at risk of contracting the coronavirus or spreading it. That’s why we are starting to carry out essential lettings only to support these people have a safe place to go.

When we work, we will still follow social distancing rules and increase our cleaning of areas to keep you, our colleagues and the vulnerable customers who need us safe.

Since the UK went on lockdown due to the coronavirus, we have reduced the level of services we provide for everyone’s safety. We are aware that a number of our customers pay a service charge to receive certain services from us and recently, these have not been running. At this stage we don’t know when we will be able to resume completely normal services. We continue to follow government advice and will make a decision and get in touch once we have further clarity on the situation.

We appreciate you may have concerns about finances right now. Whether you have already fallen into arrears or not, we’re here to help. We know you’ll make every effort to maintain your rent payments but if you do get sick or can’t work because of the coronavirus, we’ll do everything we can to help you maintain your tenancy. We have set up an Accounts Specialist team to help you through this time and provide you ongoing support including explaining your options and helping you access the right benefits to reduce the risk of you getting into difficulties.

As the risk of spreading the coronavirus grows we want to keep all of our customers and colleagues as safe as possible. We are following the advice from the government to delay the spread of the virus, minimise risk to you and to make sure the NHS can cope with demand during this time. Therefore we have made the difficult decision to close our offices from Thursday 19 March.

Diagnosis of coronavirus should only be given by a trained physician however common symptoms of the coronavirus include:

  • Sudden onset fever/high fever
  • Cough
  • Headache
  • Stuffy/running rose
  • Sore throat
  • Muscle and joint pain, body aches, fatigue

If you think you have been in contact with someone who could have contracted the coronavirus visit the NHS 111 online website to find out if you need medical help and seek advice what to do next.

If you have symptoms you and anyone in your household must not leave your home for 14 days. You will also need to tell us if you have an appointment so we can rearrange it.

If your symptoms deteriorate, then call the NHS on 111.

To help prevent the transmission of coronavirus, keep an eye on the latest government and NHS advice and take care of yourself by:

  • Staying indoors unless absolutely necessary.
  • Washing your hands frequently using soap and water or an alcohol-based hand sanitising gel if soap is not available
  • Keeping a distance of at least two metres between yourself and other people
  • Coughing or sneezing into a disposable tissue or into your elbow
  • Avoiding touching your eyes, nose or mouth

The government says people should only leave their home for the following reasons:

  • Only shop for basic necessities such as food and medicine
  • One form of exercise a day, alone or with people you live with
  • For any medical need or to provide care or help to a vulnerable person – this includes moving children under 18 between parents’ homes
  • Key workers or those with children identified as vulnerable can continue to take them to school
  • Travel to and from work where work cannot be done from home (e.g. key workers)

The only shops and services that are open at this time are:

  • Restaurants, cafes and work canteens – only for food delivery and takeaway
  • Supermarkets selling food
  • Health shops like pharmacies
  • Petrol stations, garages and car rental businesses
  • Bicycle shops
  • Home and hardware shops
  • Laundrettes and dry cleaners
  • Pet shops
  • Corner shops, newsagents and post offices
  • Banks

Coronavirus is most likely to spread from person to person so by having less contact between you and other people we can slow down the spread of the virus. You should also continue practicing good hygiene by washing your hands with soap and water for 20 seconds, using an alcohol-based hand sanitiser, avoid handshaking and covering your cough or sneeze with your elbow or in a tissue you then discard.

We are aware that, during this time, residents may potentially experience an increase in noise levels from neighbours. This is due to government advice asking people to stay at home, and people self-isolating. As a result, your neighbours and their families will be home often, so it is therefore very likely there may be a noticeable increase in noise levels.

In these difficult circumstances, our advice to residents is to please respect your neighbours and avoid playing music or the television too loudly. Please also consider using headphones if you can. Please try to avoid doing loud DIY work during unsociable times and inform your neighbours (if it is safe to do so and while keeping at least 2 metres distance) beforehand, ensuring that you are being mindful of waste including dust or rubbish. Please also be mindful if you have vulnerable neighbours.

Read our full advice here.

We ask that you try and prevent the transmission of the virus by following the advice above and share this advice with your family and friends. Please share your concerns with a medical specialist or your GP, they may be able to offer advice relating to your own personal circumstances. If you think you, a family member or a neighbour may have contracted coronavirus please do not visit your GP, visit the NHS 111 online website where you can find out if you need medical help and what to do next.

Yes, we want to make sure that you, your family and our colleagues are safe and reducing the spread of the virus. Please contact us as soon as you can to make us aware that you are self-isolating. We will keep this information only for as long as necessary to keep you and our colleagues safe.

If you are self-isolating, reach out to neighbours, friends and family who can provide you supplies. You can also get food deliveries to your home through all the major supermarkets. Stay at least two metres (about three steps) away from other people in your home and sleep alone if possible. You must also wash your hands regularly for 20 seconds, each time using soap and water.

Unfortunately from Thursday 19 March 2020 our offices will be closed for yours and our colleagues safety. If you have an emergency, you can still contact us on the phone, our website or through our live chat.

It is important that you are prepared for long periods of self-isolation. You may wish to contact your local pharmacy to see if they offer release prescription and delivery services in your area. You should also ask your local bank to set up standing orders or direct debits for core bills if you have not done so already, some banks also offer telephone banking. Most high street supermarkets offer online shopping and delivery services so book a slot as early as possible to make sure you receive food and necessary supplies. Some supermarkets also offer telephone shopping.

Whether you are showing symptoms or not, it’s a good idea to phone ahead to see what your medical professional advises. If you do have symptoms, make sure you tell them.

We will continue to make sure that your personal information is kept as securely as possible. Any details you give us about your health will only be used by us to ensure that we continue to give services in a manner which is safe for you, your family and our colleagues. We will only share that information with those organisations who provide public health support when absolutely necessary and lawful to do so. Please read our customer privacy notice, here for more information. If you have a trusted relative or friend that you wish us to contact about matters affecting your tenancy if you become ill then please contact us so we can arrange for you to receive the forms.

Whilst the majority of people are looking out for their family, friends and neighbours at this time, unfortunately, there are some people who are taking advantage of the situation. If you receive a call, an email or a knock on your door from people claiming they are offering services or testing for coronavirus, please alert us immediately and follow the below guidance:

  • Do not give any personal information (name, address, bank details, contact details) to people without verifying their credentials. Always ask for ID and contact the company they work for directly to check.
  • Make sure your computer has up to date anti-virus software and a firewall installed
  • Many frauds start with phishing emails. Banks and other financial institutions will not send you an email asking you for information or to click on a link, so never provide this information
  • Never give out personal details or bank details over email or over the phone
  • Sign up to Verified by Visa or MasterCard Secure Code when you are given the option to when shopping online. This will involve registering a password with your card company and adds an additional layer of security to your transactions.
  • Regularly check bank statements for entries you don’t recognise. If you don’t recognise a transaction, contact your bank immediately.
  • Destroy or shred any receipts or post with your card details on.
  • If you think you have been a victim of fraud or want to check unusual activity, contact us immediately.

Concerned about work?

We appreciate customers may have concerns about finances right now. Whether you have already fallen into arrears or not, we’re here to help. We know you’ll make every effort to maintain your rent payments but if you do get sick or can’t work because of the coronavirus, we’ll do everything we can to help you maintain your tenancy. We have set up an Accounts Specialist team to help you through this time and provide you ongoing support including explaining your options and helping you access the right benefits to reduce the risk of you getting into difficulties.

If you cannot work due to the coronavirus (self isolating following government advice or infected) and are eligible for statutory sick pay, you will get it from day one.

To qualify you will need to be classed as an employee, earn an average of at least £118 per week and tell your employer you’re sick before their deadline.

Agency workers are also entitled to statutory sick pay.

You will not be eligible if you are getting Statutory Maternity Pay or have received the maximum amount of Statutory Sick Pay (28 weeks).

If you are not eligible for statutory sick pay but are infected with COVID 19 or are prevented from working because of COVID 19, you may be able to apply for Universal Credit or Employment and Support Allowance (ESA).

If you are already receiving other benefits, get in touch with us before you make any claims and we can advise what your best option is.

You can apply for Universal Credit online. If you need to make an appointment, call the number you are given when you submit your claim and explain your situation. In these circumstances, you can receive up to a month’s advance upfront without attending a job centre.

The DWP has announced temporary measures for Universal Credit to support people during this time. This includes an increase to the Universal Credit standard allowance and Working Tax Credit basic element by £20 per week for one year from 6 April 2020.

If you need to claim ESA because of coronavirus you will not have to produce a Fit Note. The usual seven day wait time will also not apply under these circumstances and you will receive this from day one.

You must tell the DWP as soon as possible that you are staying at home on government advice or have been diagnosed with coronavirus. This is very important to make sure you are not sanctioned. To do this, use your online journal or call the Universal Credit helpline (0800 328 5644).

If you cannot attend health reassessments or job centre appointments because you are self-isolating or infected, special arrangements will be put in place and appointments rescheduled. Mandatory work search and work availability will also be removed to account for a period of sickness.

From 8am on Wednesday 13 May 2020, self-employed individuals or members of partnerships whose business has been adversely affected by coronavirus will be able to apply for a Self-Employment Income Support Scheme (SEISS) grant, worth 80% of their average monthly trading profits, up to a maximum of £7,500), paid in a single instalment.

Check if you are eligible for the scheme here.

People will be able to make their claim on a specified date between 13-18 May, based on their Unique Tax Reference number. HMRC has assigned eligible self-employed individuals a specific date to apply on and this can be checked on HMRC’s online checker at any time. People will not be able to apply before their claim date but can make a claim after that day.

Those eligible will have the money paid into their bank account by 25 May 2020, or within six working days of completing a claim.

Questions about your property

During the government’s strict measures, friends and family should not leave their home or visit you unless they are providing essential care for you, this includes help with washing, dressing or preparing meals.

If you receive regular health or social care from friends, family or an organisation, speak to them about the extra precautions they are taking to keep you safe.

Unfortunately, this will not take place while the government has placed strict measures on the country. We want to make sure that you, your family and our colleagues are as safe as possible and there is currently no safe approach to sign-ups.

For yours, your family’s and our colleagues’ safety we will not be advertising properties or signing up any new customers to properties at this time.

For everyone’s safety we will not enter the home of anyone who is self-isolating or shielding except where it is absolutely essential and for your immediate safety. When we do this, we will attend in full personal protective equipment and will ask you to move to another room in your home.

We are planning a phased approach to introduce routine repairs and maintenance again over the coming months.

As I’m sure you are aware, we had to cancel repairs that were scheduled due to lockdown (more than 8,000 were cancelled). We would like to thank you for your understanding and continued patience at this time and aim to clear the list of cancelled repairs first and as quickly as possible.

If you have had a repair cancelled or have logged a repair with us during lockdown, we aim to be contacting you from mid-June to let you know when and how you can reschedule your repair.

We will be prioritising repairs that are required to the outside homes and minimise the amount of time we spend in your home.

For the safety of you, your family and our colleagues we are now only carrying out critical care services. If you have a non-emergency repair booked with us we will be contacting you to cancel this until further notice.

For the safety of you, your family and our colleagues we are no longer carrying out property visits. If you have a non-emergency visit booked with us we will be contacting you to cancel this until further notice.

From Wednesday 25 March we will only be carrying out critical care services. This includes:

  • Gas servicing (under review)
  • Significant water leaks such as flooding of the property, ingress, burst pipes etc
  • Electrical outages including full loss of power to part of or a whole building
  • Gas leaks – If you smell gas contact National Grid Gas (Transco) immediately on 0800 111 999

For our most vulnerable customers, we may also be able to support with loss of hot water or loss of heating but these will be considered on a case by case basis, according to the risks.

If you smell gas in your property you will need to contact National Grid Gas (Transco) immediately on 0800 111 999.

If you have an emergency please contact us over the phone or online where we can assess the situation and provide advice and guidance.

We will carry out critical care services in a way that is safe for you, your family and our colleagues. This will mean that colleagues will ask you a series of questions before we carry out any works, they will wear necessary PPE and may ask you to move to another room when work is being carried out.

Domestic abuse

Whilst home is widely considered the safest place to be, this is not the reality for victims of domestic abuse. If you or someone you know is at risk, then know that you are not alone, get in touch with us or call 999 if there is immediate danger.

There are also a number of support charities and organisations specifically tailored to support victims of specific forms of abuse. Click on the links below to visit the websites of the following organisations suggested by the Community Safety team and find out what their services can provide for you:

  • Women’s Aid
    Service to provide support and safety for Women, children and families suffering from domestic abuse.
  • Mankind – Male domestic abuse service
    Domestic Abuse support service for Men.
  • GALOP
    Galop can help if you experience homophobia, transphobia or biphobia wherever it occurs, including at home, in public, at work, online or in cruising sites.
  • National Centre for Domestic Violence (NCDV)
    The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.
  • Victim Support
    Online and phone support line for individuals in the UK.
  • Dash charity
    Confidential advice and support charity for individuals and families suffering from domestic abuse.
  • Paladin Stalking Service
    Support and hotline for victims of stalking in the UK.
  • Karma Nirvana
    Help and support for victims of honour based violence and forced marriage.
  • Oii My Size
    Healthy relationship advice, help and support for teenagers suffering from pressure and abuse in relationships.
  • Hollie Guard app
    An app for women designed to keep victims safe and to monitor the abuse, conspicuously contacting, track location and record instances of abuse.
  • Polish Domestic Abuse helpline
    Service to provide help for Polish nationals living in the UK.
  • Hampton Trust
    A charity which runs programs for perpetrators of domestic abuse.
All services are running normally. Please do not hesitate to get in contact with us, or with any of the services listed below should you need help.

The National Centre of Domestic Violence (NCDV)  is fully operational. NCDV provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

With the current coronavirus outbreak, the center wants to reassure you that NCDV is fully operational. They are running all normal services and have also increased our capacity to handle more referrals if necessary.

The investments they have made in technological solutions over the past 10 years are now allowing their staff to operate without risk and provide solutions to more victims of domestic abuse and violence.

Please continue to contact them in the usual way, their helplines will remain fully open and referrals through our website and app will be attended to as usual.

 

Support services available to you:

Click on the links below to visit the websites of the following organisations suggested by the Community Safety team and find out what their services can provide for you:

  • Women’s Aid
    Service to provide support and safety for Women, children and families suffering from domestic abuse.
  • Mankind – Male domestic abuse service
    Domestic Abuse support service for Men.
  • GALOP
    Galop can help if you experience homophobia, transphobia or biphobia wherever it occurs, including at home, in public, at work, online or in cruising sites.
  • National Centre for Domestic Violence (NCDV)
    The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.
  • Victim Support
    Online and phone support line for individuals in the UK.
  • Dash charity
    Confidential advice and support charity for individuals and families suffering from domestic abuse.
  • Paladin Stalking Service
    Support and hotline for victims of stalking in the UK.
  • Karma Nirvana
    Help and support for victims of honour based violence and forced marriage.
  • Oii My Size
    Healthy relationship advice, help and support for teenagers suffering from pressure and abuse in relationships.
  • Hollie Guard app
    An app for women designed to keep victims safe and to monitor the abuse, conspicuously contacting, track location and record instances of abuse.
  • Polish Domestic Abuse helpline
    Service to provide help for Polish nationals living in the UK.
  • Hampton Trust
    A charity which runs programs for perpetrators of domestic abuse.

Shared Accommodation, Independent Living and Schemes

We are doing everything we can to minimise the risk of coronavirus for our colleagues and our customers. If we do experience a high level of staff absence, we have business continuity plans in place that will see people leading our non-essential activities moved to help support our most important activities. We are also working with the local authority and partners in the community to make sure the vulnerable are supported.

We have introduced some robust measures to make sure you, your family and our colleagues are safe. Unfortunately, we have had to close our communal lounges, stop group activities and cancel any guest room bookings. We have increased cleaning in the schemes and will continue to provide the meal service directly to customers’ doors. There will also be remote contact with customers and responses to alarm calls will be through the call system.

If you have been unwell or are self-isolating then do not use the community laundry facilities. If you have been unwell please follow the following government guidance. If dirty laundry has been in contact with an ill person, you should wait a further 72 hours after the 14-day isolation period before washing your laundry in communal facilities. Items that are heavily soiled with bodily fluids, for example vomit or diarrhoea, should be disposed of.

Government guidance says that if dirty laundry has been in contact with an ill person, you should wait a further 72 hours after the 14-day isolation period before washing your laundry in communal facilities.

Items that are heavily soiled with bodily fluids, for example, vomit or diarrhea, should be disposed of.

During the government’s strict measures, friends and family should not leave their home or visit you unless they are providing essential care for you, this includes help with washing, dressing or preparing meals.

If you receive regular health or social care from friends, family or an organisation, speak to them about the extra precautions they are taking to keep you safe.

Our guest rooms are currently unavailable to make sure you are as safe as possible. We will be cancelling already booked appointments and will not be taking any further bookings until the government’s strict measures are lifted. Friends and family should not be visiting you unless they are providing essential care for you.

We would also like to take this opportunity to remind you of the government and NHS’ current advice:

  • Wash your hands with soap and water for at least 20 seconds as often as possible, especially before touching your face, mouth or eyes. If soap isn’t available, an alcohol-based hand sanitiser should be used
  • If you need to cough or sneeze, do so in a disposable tissue or using your sleeve to reduce the risk of spreading the virus
  • Everyone should avoid gathering in crowded places including pubs, you should work from home if possible and restrict unnecessary visits to friends and relatives in care homes
  • If you have symptoms of the coronavirus, a cough or high temperature, you must isolate for seven days and anyone in your household must self-isolate for 14 days
  • If your symptoms deteriorate, contact the NHS on 111

Information continues to change on a regular basis so please keep up to date on the latest NHS and government advice.

We will continue to keep you updated as much as possible as things develop.

Please keep yourself, your family and your community safe at this uncertain time.