Radian and Yarlington confirm new partnership

Radian and Yarlington have confirmed they have entered into a new partnership, creating an organisation that manages 38,000 homes and assets, with 79,000 customers living in their homes across the south and south west of England.

In September the Radian and Yarlington Boards met individually to approve the business case for the proposed partnership. The business case looks at the benefits of both organisations coming together and sets out our priorities as a new organisation. The partnership brings together an experienced team from across Radian and Yarlington to create an outstanding new organisation that will provide more homes, support and services to its customers and the communities in which it works.

By working together, the combined organisation will be able to deliver an additional 10,000 homes over the next 10 years. The new organisation will be able to invest more in the communities in which it works, contributing additional resources to homelessness prevention and rolling out new digital services for its customers.

On Monday 4 November 2019 Radian and Yarlington came together as one organisation and now have a shared Board and Management team.

We want our customers’ voices to be front and centre of the decision-making process for our organisation. In early 2020 we will run a consultation with all of our customers to give opportunities to share ideas and opinions on our service delivery and future plans.

Whilst customers will not see any significant changes immediately, this partnership is good news for our customers. By bringing Radian and Yarlington together we can combine our resources and over the coming months,  improve services, invest more in our communities and build much needed affordable homes across the south and south west.

As we progress with the partnership we will continue to keep customers informed along the way. You can find a series of FAQs about the partnership below.

No, for now, Radian will continue to be your landlord/freeholder. This means that your tenancy or lease will not change and you will have the same level of rights and protection that you have now.

No, there is no immediate affect to your rent or service charge. We will continue to review charges every year, as we currently do, in line with your current tenancy agreement or lease.

No, there is no immediate change to any of the services you receive. You will continue to receive the same services and can access the services in the same way.

By combining the two organisations, we hope to provide access to more and better services in your community. We will consult with all of our customers on any proposed changes to services to ensure your views and opinions help shape what the new organisation looks like.

For now, there are no changes to how you pay. We will continue to deliver all our services and opportunities in the same way.

If you have a right to buy, it will not be affected. You will not lose the right and you will continue to be able to exercise your rights in the same way.

Yes. Your contacts will stay the same. We will make you aware of any changes if they occur.

At this stage, there are no changes to how you pay. We will continue to deliver all our services and opportunities in the same way.

There are no immediate plans to make changes to any of our contractors. As contracts come up for renewal we will review what’s best for us and our customers.

Yes you can still get in touch with us as you do at the moment, by phone (0300 123 1567), by email at radiandirect@radian.co.uk, via our website www.radian.co.uk or by coming to one of our offices. You can also still get in touch with us on Facebook and Twitter.

Wherever there are homes and customers there will be a need for offices. We are committed to remaining as local as possible to support you in the most efficient and effective way.

The final business case is a document that explains what Radian and Yarlington are able to achieve together through the partnership. The document covers how we can provide our customers better services and more opportunities, build more much needed homes and to be more financially stable.

By bringing Radian and Yarlington together we can combine our resources, be more financially secure and deliver better services, more community investment and more affordable homes.

We have looked carefully at all the potential consequences of this partnership and we will ensure that Radian/Yarlington or our customers are not at any disadvantage.

Bringing the two organisations together may take time and resources which might delay some short-term improvements but in the long-term will provide more efficient services.

From the start of the partnership, Radian and Yarlington will be governed by a joint Data Retention Policy but we will continue to only use your personal information where the law allows us to and where we have a real business need to do so. We will continue to treat your personal information fairly and lawfully and ensure that your information is:

  • Only processed for the purposes set out in our Privacy Notice (found on our websites)
  • Kept up to date, accurate, relevant and not excessive
  • Not kept any longer than is necessary
  • Kept secure

Your personal information will continue to be restricted to authorised individuals on a strictly need to know basis. We encourage you to inform us about any changes needed to ensure your details are accurate.

Yes. We are committed to providing you with ways to get involved and help shape the services of the new organisation. In early 2020 we will be consulting with all of our customers on what you want your services to look like in the new organisation.

We will be consulting with all of our customers in early 2020 to give you the opportunity to share your ideas and opinions on what you want your services to look like in the new organisation.

We will continue to keep you updated and let you know of any changes. As we combine the two organisations there will be lots of opportunities to ask questions, share your views and be involved in the process.