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0300 123 1 567


As a small team specilalising in leaseholder management, we can provide advice about estate management issues, service charges, lease queries, payment methods, consultation for major works and more. Queries about your lease could include selling your property or assigning the lease to someone else, consents to make alterations, changes to names on the lease, sub-letting enquiries etc. Please do get in touch with us via our customer service centre on 0300 123 3 245 or by email to

Your responsibilites

As a leaseholder with us, there are certain aspects of maintaining your property that are your responsibility, and certain aspects that remain our responsibility:

Day-to-day repairs

As a leaseholder, all internal repairs are your responsibility (e.g. internal decorations, electrical fittings etc).

Radian has a responsibility to ensure that repairs in the communal areas are completed. Your share of the costs of these works are paid for through your service charge.

Major repairs
Major repairs are large-scale repairs or renewals that are scheduled over the lifetime of the building. Examples include such things as roof or window replacements.

For any works that have an estimated value of over £250 per property we will write to you prior to any works starting. We will give notice of our intention to go out to tender and provide you with a breakdown on the works proposed. This gives you the opportunity to give your views on the proposal and also should you wish to do so recommend a contractor you would like to be considered.

We strongly recommend that you take out insurance for household contents and any improvements.

Do you think your home is safe?
The Electrical Safety Council provides important safety information about keeping you and your family safe - please visit


Section 20 tender documents

Where Leaseholders and Shared Owners are unable to make the journey to one of our offices, we now have the facility to view Section 20 tender documents online. If you have any questions or would like to speak to a member of the Leasehold Team please do not hesitate to call us via Radian Direct on 0300 123 3 245.