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0300 123 1 567

Information for tenants

We hope you enjoy living in your home and in your neighbourhood - our Resident Handbook aims to provide you with all the information you need to help you with this. It is split into four separate booklets, and you can open these below as a PDF.

Our handbook should contain everything you need to know about living with us but if we've missed anything or you would like more detail please do get in touch with our Customer Services team on 0300 123 1 567

Radian Resident Handbook booklets

GeneralInformationServicesImage RepairsMaintenanceHandbook TenancyRentHandbook GettingInvolvedbooklet
& Services
Repairs & Maintenance Tenancy & Rent*

Getting Involved

Please note the information in the Tenancy & Rent handbook only applies to 'general needs' tenancies. If your home is 'market' or 'intermediate' rent please refer to your tenancy agreement or contact Radian Direct on 0300 123 1 567.

Further information

As a new resident, there is a lot of information you will want to have available to you:

pdf Minimum Lettings Standard - the standards set out in this document are the minimum standards that we will meet when letting rented properties.

pdf Permission to discuss benefits form - a form giving Radian permission to discuss your claim regardig Benefits.

pdf Guide to Repairs Reporting - a guide on how to best report a repair to Radian, so they can decide who should carry out the repair and what equipment or parts they would need.

pdf Fire Safety

My Home Contents Insurance

pdf Customer Charter Plus

Employment, Support and Training