We hope you enjoy living in your home and in your neighbourhood - our Resident Handbook aims to provide you with all the information you need to help you with this. It is split into four separate booklets, and you can open these below as a PDF.
Our handbook should contain everything you need to know about living with us but if we've missed anything or you would like more detail please do get in touch with our Customer Services team on 0300 123 1 567
Radian Resident Handbook booklets
|Repairs & Maintenance||Tenancy & Rent*|
* Please note the information in the Tenancy & Rent handbook only applies to 'general needs' tenancies. If your home is 'market' or 'intermediate' rent please refer to your tenancy agreement or contact Radian Direct on 0300 123 1 567.
As a new resident, there is a lot of information you will want to have available to you:
All about repairs - everything you need to know about repairs, including how to report a repair, repairs responsibilities, emergency repairs and planned maintenance.
Minimum Lettings Standard - the standards set out in this document are the minimum standards that we will meet when letting rented properties.
Permission to discuss benefits form - a form giving Radian permission to discuss your claim regarding benefits.
Safety in the home - advice and guidance on helping to keep your home and family safe, as well as information on the range of measures we take to ensure your home is safe.
Contents Insurance - information on how you can protect your belongings with 'My Home', a special scheme arranged in conjunction with the National Housing Federation.
Customer Charter - our Customer Charter describes the standards customers can expect from us.