We hope you enjoy living in your home and in your neighbourhood - our Resident Handbook aims to provide you with all the information you need to help you with this. It is split into four separate booklets, and you can open these below as a PDF.
Our handbook should contain everything you need to know about living with us but if we've missed anything or you would like more detail please do get in touch with our Customer Services team on 0300 123 1 567
Radian Resident Handbook booklets
|Repairs & Maintenance||Tenancy & Rent*|
* Please note the information in the Tenancy & Rent handbook only applies to 'general needs' tenancies. If your home is 'market' or 'intermediate' rent please refer to your tenancy agreement or contact Radian Direct on 0300 123 1 567.
As a new resident, there is a lot of information you will want to have available to you:
Minimum Lettings Standard - the standards set out in this document are the minimum standards that we will meet when letting rented properties.
Permission to discuss benefits form - a form giving Radian permission to discuss your claim regardig Benefits.
Guide to Repairs Reporting - a guide on how to best report a repair to Radian, so they can decide who should carry out the repair and what equipment or parts they would need.