Thames Home Choice

We are excited to let you know that Radian, Housing Solutions and the Royal Borough of Windsor & Maidenhead are working together to improve the transfer system for residents who live within the Royal Borough.

The new process for applying for a transfer is called Choice Based Lettings (CBL) and a percentage of available empty homes will be advertised on the new Thames Home Choice website.

You will be able to apply for a transfer, update your details and check your current band online, via your smartphone, computer or tablet. Available homes will be advertised and you will be able to ‘place a bid’ by registering your interest in properties that you qualify for.

Before we start advertising homes on the website, we will need to check that you want to remain on the transfer list. We will also need to check some details such as whether your address has changed since you registered for a transfer and that there have been no changes to your household i.e. births or people leaving home. It is important that you tell us about any changes as this may affect your housing priority.

During the changeover to the new process, we will not be able to provide positions on the transfer list or accept any changes to circumstances.

To keep your application live on the new website, we will be writing to you again in the New Year asking you to re-register your transfer application.

 

Visit the Thames Home Choice website.

 

Frequently Asked Questions

Choice Based Lettings is a different way of allocating properties owned by Radian and Housing Solutions. Instead of us contacting you when a suitable home becomes available, the properties will be advertised so that you can choose which ones you are interested in (within certain guidelines).

The major benefit of Choice Based Lettings is that it gives you choice in where you would like to live. Choice Based Lettings is a clear, open, understandable, fair and transparent way to access housing and has proven popular in other parts of the country. Choice Based Lettings provides you with more choice and information to help you find appropriate accommodation to meet your needs. Radian and Housing Solutions have come together and formed a joint choice based lettings scheme called Thames Home Choice.

The existing ‘points’ system will be replaced by a ‘banding’ system. We will need to review your current circumstances so that we can re-assess your application and determine your priority in line with the new procedure. It may have been some time since you first applied for a transfer, and your household may have changed. It is important that you tell us about any changes so we have the information that we will need to make sure that those who have the greatest need are given priority for a transfer.

As part of the re-registration process, you will be asked to submit up to date supporting documents from your GP and/or other medical professional. This information will then be assessed by an independent medical advisor who will determine whether or not a medical priority should be awarded.

We will write to you in the New Year asking you to re-register within 28 days. This will be done by:

  • Accessing the link via the Radian website
  • Creating an account by using an email address and password
  • Following the on screen instructions

Once you have submitted your application, it can take between 4 to 6 weeks for it to be assessed. You may be asked for supporting information before a decision can be made on your eligibility to the transfer list. When a decision has been made, you will be sent an email or letter which will explain your banding, and bedroom need and which areas you prefer to move too.

You will only be able to start bidding on properties once your transfer application has been assessed and you receive the decision letter from us stating that your application has been made live. You will then be able to login to your application and start bidding for properties.

You need to sign in first (if you are logging in for the first time you need to create a password and activate it from your email account). Once you have logged in, you should click ‘View Homes’ to see what properties you are eligible for. Click on the advert of any properties you want to bid on, check the details on the advert and make sure it’s a property you’re interested in, and click the ‘Place Bid’ button.

Once the bidding closes, staff will start to process the shortlist. This can happen from a few days to a few weeks after the shortlist closing. If you click on My Bids, you can see the outcome of the bids you have placed and whether you were successful or not.

If you don’t have internet access at home or on your phone, you can usually find a computer to get you online at your local library, our offices in Sheet Street, Windsor, or ask if a trusted friend or family member can help you. If we can help with anything else or if you have any questions, please get in touch as soon as possible by contacting Radian Direct on 0300 123 1 567.

How can we help?