Rent & Service Charges

A new Rent Policy was introduced in April 2015. The policy will help us and other social landlords plan how we spend our money and manage our investments. For us, this includes maintaining and improving our existing homes, adding 1,800 new homes in the next three years, and providing you with good-quality services. The policy also aims to help control government spending (mainly on housing benefit), stop high rent rises and ensure you can afford your rent in the long run.

The new policy only applies to rent for social housing but as we offer a number of different tenancy types, we have created some frequently asked questions to help you understand how your rent is set. Just click on the links below to view the FAQs:

If you’d like information about your rental agreement with us, please get in touch by calling 0300 123 1 567 or by email to

How can we help?