We’ve been shortlisted for the Resident Employment and Training Award for our Create course, the Innovator of the Year Award for our Service Transformation/ Voice of the Customer and for the Sustainability Project of the Year Award for our fuel poverty project!
The UK Housing Awards recognise and reward the very best in the UK housing sector, bringing together over 1,200 housing professionals for the awards ceremony in May.
Resident Employment and Training Award
We are thrilled that our Create Programme, run by our Employment, Support and Training team has been shortlisted for this award.
The Create Programme provides training and support to business start-ups and has enabled the creation of over 100 businesses, some of whom are now employers themselves, creating opportunities and changing lives.
Since its launch in 2016, Create has:
- Supported 328 participants
- Helped create 112 businesses
- Offered the Create course to residents and non-residents reducing the stigma associated with social housing
- Radian’s support and training within Project Increase VS has produced a Social Value of £571k in 2018/19 financial year
Innovator of the Year Award
Since our official partnership with Yarlington, we’ve been using our combined expertise to transform our services.
In September 2019, Radian introduced a new digital service where customers can track their repairs online. Using GIS technology, this has increased customer satisfaction, providing our customers the freedom and flexibility to come back to their homes when they know an Operative is near.
18 months ago, Yarlington developed the Voice of the Customer (VOC) forum. The VOC is a centralised environment that sits across the whole of our organisation to place the customers at the heart of decision making. It ensures feedback from each part of the customer journey is equally represented and reflective of all our customers. It is our driver for continuous improvement and service evolution and has provided more accessible ways for customers to influence and help improve our services. We are proud to say we’re now engaging with more customers than ever before and Yarlington is now reaching 90% customer satisfaction.
Together as one organisation, we have a clear vision to deliver outstanding customer service, delivered through empowered and passionate colleagues and in partnership with our customers to ensure they are heard.
Sustainability Project of the Year
We recognise the need to develop a property standard that future proofs our homes and meets the needs and aspirations of our customers today and in the future. That’s why we’re making fuel poverty a priority.
To improve the energy efficiency of our properties, Yarlington is delivering an ambitious Energy Efficiency Project which began in early 2019. The project is committed to addressing fuel poverty across its housing stock, with a target of properties reaching a minimum of EPC band C by 2025, five years ahead of the government’s 2030 target.
The project will ensure Yarlington’s properties are more efficient, cost effective, and help reduce customer fuel bills.
In partnership with subcontractor Low Carbon Exchange, Yarlington identified areas of high priority and set up 15 pilot sites to carry out initial improvements using renewable technology to form the basis of a wider project delivery. The pilots will also be used to consider our longer-term low carbon heat strategy in terms of existing stock and new builds.
Works for the project include adding draft proofing and improved insulation to reduce heat loss; the installation of solar panels to electrically heated and hot water properties; incorporation of renewable technologies to reduce reliance on gas; and add smart technology to maximise energy reduction, water storage and reduce customer fuel bills.
Between 2014 and 2017 Radian has installed 873 solar PV systems with Low Carbon Emissions to our customers properties. Alongside this, we have also been leading on an advanced programme of insulation upgrades to cavities and lofts, as well as providing external wall insulation.