We’re excited to announce that three of our colleagues have been shortlisted in this year’s Women in Housing Awards.
The Women in Housing Awards recognise and celebrate the achievements of outstanding women working in housing. Now in their seventh year, the awards highlight women who make a major contribution.
We’ve got our fingers crossed for Jaz, Cita and Carol when winners are announced at a ceremony in Manchester on 10 October. Join us in celebrating on social media by using #WIH19.
Here’s why Jaz, Cita and Carol were shortlisted:
Jasbir Sohal, our Gas Servicing and Repairs Manager, has been shortlisted for the Development and Maintenance Award.
Jaz joined us eight years ago as a Gas Repairs Planner and three years later, was seconded to the role of Gas Contracts Manager. Since taking on that post, Jaz has developed and built a strong Gas team, resulting in greater colleague engagement and improved performance. Proving herself to be an amazing manager, Jaz was then given a permanent role of Gas Servicing and Repairs Manager in July 2018.
With great leadership qualities, Jaz has transformed her team to produce incredible results over the past year:
• For the past 12 months, 100% of Radian homes have up-to-date gas certificates.
• 832 new boilers have been installed in the past year.
• Results from our Peakon survey showed an engagement score for her team of 9.1 (0.8 above benchmark).
• Working with IT, Jaz has rolled out a new gas safety system, which enables customers to download their gas certificates from MyRadian, the customer portal.
Jaz was involved in the design, testing and implementation of this system which went live in February of this year. The system was well received by all gas engineers and has boosted staff morale and is far better than the previous system, which was done manually.
• Jaz has developed four people from her team into managerial roles and continues to support them in their new roles through mentoring.
• Jaz has helped to reduce the number of gas repairs related to complaints by 75%. This has drastically increased customer satisfaction.
Jaz continues to keep her team engaged and involved and encourages them to take ownership of their responsibilities to Own it Openly. She is a vital and valuable member of #TeamRadian and strives to motivate her colleagues every day.
Cita Jagot, our Communities and Involvement Manager, has been shortlisted for Woman of the Year: Tenant/ Customer Focus.
Following roles in housing at Southampton City Council in Allocations, followed by the Tenant Participation Unit, Cita began working for Radian in 2005 as a Project Worker, supporting the integration of a new community in a new development in Southampton. Following this, Cita went on to become Community Involvement Team Leader in the Solent area, overseeing a team of five Community Development Officers to meet regulatory resident involvement requirements and to improve the communities where Radian has homes. Following a restructure of the team in 2016, Cita applied for and was successful in being appointed the Communities and Involvement Manager – overseeing the entire Resident Involvement and Community Involvement teams across the group.
Cita has been a fantastic ambassador for community and resident involvement throughout her career in housing. She has consistently championed the value of hearing the customers voice and fought for the survival of community involvement while other housing associations have disbanded this service.
Cita was instrumental in establishing the Round About Café, a community café in Mansbridge, Southampton. The café offered a new approach, cementing a local base in one of our oldest communities, with clear objectives around volunteering opportunities, improving health and wellbeing and digital inclusion. Now in its sixth year, the café has supported 51 volunteers, 24 of whom have moved into employment as a result. Cita’s dedication to this project – from working alongside a resident steering group, to writing the business case and continuing to monitor its progress, and even making sandwiches in the café in its early days – has been key to its success. In recognition, the Round About Café has received a Queen’s Award for Voluntary Service, the highest award given to volunteer groups across the UK.
Not only did Cita help establish the Round About Café, when an opportunity for a new community facility presented itself within a new development in Bordon, Cita worked with colleagues to establish a business case, which was approved by the Board to open Café 1759. Cita took the project on with tenacity and ambition and led the project from the front, negotiating with contractors, architects and colleagues, as well as recruiting staff and volunteers. The café was opened in April 2018 and has completely exceeded expectations in terms of engagement with the community and income.
Carol Bode, Chair of Radian Group, has been shortlisted for Board/Committee Member of the Year.
With 30 years’ experience in the retail, financial and service sectors, Carol brings strong leadership skills and a dedication to helping to build better communities to Radian’s Board. Joining the group in July 2014, Carol soon rose to group Chair in September 2014 and is highly respected by colleagues and Radian customers.
Over the last 12 years, Carol has developed a portfolio of non-executive director roles within the housing, health and voluntary sectors and has previously been Chair of Hampshire Partnership NHS Foundation Trust (FT), Deputy Chair at The Hillingdon Hospitals NHS, Independent Chair of Hampshire’s Safeguarding Adults Board, as well as being an associate to several management consultancies, providing Board level effectiveness, governance and development reviews.
Alongside being Chair of Radian Group, Carol is also currently the Chair of Wiltshire Health and Care LLP, Chair of Basingstoke Voluntary Action and a serving magistrate in North Hampshire.
Gary Orr, our Chief Executive said, “Carol is a truly passionate and authentic leader who believes in the art of the possible. She shows huge commitment to our social purpose, continually striving to make things better for our customers, communities and colleagues; this makes her a special leader and a role model for those that follow her. Carol starts every Board meeting with the ‘voice of the customer’, insisting that real life stories and experiences (the good and the bad) are shared in order to shape our subsequent decisions and plans.
“She is also tough, or should I say resilient, successfully navigating major change through Radian. If Chairs of Boards are custodians, then Carol’s legacy will be that she left Radian far far better than she found it. There’s no better example than the recent partnership she has helped foster between Radian and Yarlington Group.”